Updated: 14th October 2022
Overview
Our policy lasts 28 days. If 28 days have passed since you received your item, unfortunately we cannot offer you a refund or exchange.
We aim to handle your return/exchange/refund as soon as possible. If you have submitted a request and have not heard from us within 7 days, please email us at retroprogressionmanagement@gmail.com or phone +44 (0) 7388466158
Please read the terms for each product below before purchasing.
For clock purchases:
If the clock you purchased has a faulty mechanism and/or hands please see our FAQs page on how this can be fixed. If they still do not function, we will send out a replacement mechanism and/or hands with instructions on how to refit them.
We will happily replace any faulty mechanisms or hands within 5 years of purchase.
Please note we do not send out a whole new clock (including the laser-cut vinyl) unless there is a fault with the vinyl itself. This does not cover minor scratches as these feature on the mis-press/blank records we recycle to make our clocks.
Please send images of the clock fault to retroprogressionmanagement@gmail.com so we can assess the nature of the damage before agreeing to an exchange/refund.
For prints/tin signs/music sheet prints purchases:
We will only accept returns/exchanges of these items in their original condition. Please contact us at retroprogressionmanagement@gmail.com with images of your purchase and, if appropriate, the product you wish to exchange it with. There is no guarantee that an exchange will be possible but we will do our best and notify you if any problems arise.
For t-shirt purchases:
We will only accept returns/exchanges of these items in their original condition. Heavily worn and/or damaged items will not be refunded/exchanged. Please contact us at retroprogressionmanagement@gmail.com with images of your purchase and, if appropriate, the product you wish to exchange it with. There is no guarantee that an exchange will be possible but we will do our best and notify you if any problems arise.
Refunds
Once your return is received and checked, we will send you an email to confirm that we have received your item and whether or not we can refund you based on its condition.
If you are entitled to a refund, we will process this and it will be applied to the original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at retroprogressionmanagement@gmail.com.
Exchanges
If you need to exchange something for a different design/size, email us at retroprogressionmanagement@gmail.com. We will do our best to provide you with an alternative.
Shipping returns
To return your product, send it to Unit 14, Acacia Business Centre, London, United Kingdom E11 3PJ or visit us in-person at any of our market stalls (see Contact Us) with your confirmation of purchase email.
Please note that we do not cover shipping costs for returns/exchanges. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at retroprogressionmanagement@gmail.com for questions related to refunds and returns.